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Qualities an IT technician should have

Updated: Jan 13

An IT technician will have a specific set of responsibilities at an organization, such as installing, testing, and maintaining the computers, networks, and software systems used to store, send and receive digital data. However, to excel in tech support, an IT tech’s skills must go beyond their ability to perform these tasks. They must also have certain qualities that support their aptitude and technical knowledge.

Here are five qualities that any IT technician should have. These are the traits you should look for in new candidates.


The support tech at your company will be largely unsupervised and in control of their own schedule. Flexibility comes with the job. Often, computer problems occur after hours, in the middle of the night, and on weekends. A support tech will often be a loner, working on projects alone.

Your tech must be self-disciplined and be able to prioritize tasks in order to meet deadlines, deliver solutions by the promised date, and stick to a task until it’s finished. If you find a self-disciplined IT technician, you’ll have a dependable and reliable employee working for you.

Excellent Problem-Solving Skills

The IT tech’s job is largely about support — about fixing issues that arise and ensuring that all technologies are operating smoothly. This takes analytical skills. The support tech you hire will need to be an excellent problem solver, able to see a problem through until its resolution. Th